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FEATURE SET

WHY
FABULIX SERVICE
MANAGER

Omni-channel Support
 

Fabulix Service Manager provides omnichannel support to monitor team performance across the channels. Automatically assigns tickets to the right agents from the dashboard. Agents can switch between the channels and keep an eye on customer issues from a single unified platform.

Centralized Platform
 

We have a centralized platform to manage all the business needs from a unique portal. A consolidated service environment reduces admin workloads and operational costs. Collaboration between IT teams and a holistic view of performance is achieved through our platform.

Real-time Metrics
 

Real-time metrics determine how competently your service management enterprise is performing and supporting in building an IT service management roadmap. The power of metrics specifies the standard of service management performance and leads to reasonable decision-making.

Enhance the end-user experience

The Fabulix Service Manager offers a personalized experience regardless of the customer’s location. The consistent user interface provides easy navigation and minimal load time. Enhance user’s readability and comprises feedback and survey section to record user’s experience.